How it works
- Design your case or cover with our free Mockup Tool.
- Download your print-ready file.
- Upload it on the product page before adding to cart.
- We review your file within 1 to 2 business days.
- Once approved, we print and dispatch within 1 to 3 business days."
Customer FAQ's
Below you will find answers to some of the most common questions we receive. If you are looking for answers about our Print Partner membership for businesses please see the trade partner page .
If you have any other questions that are not covered here, please email as at hello@terrionprintstudio.com and we'll get back to you as soon as we can.
FAQ's
How does ordering work?
All Terrion cases and covers are custom printed to order. Once you've placed your order and submitted your artwork, we'll review it to make sure it meets the requirements. Once approved it will be printed and dispatched within 1 to 2 business days.
How do I submit my image?
You submit your image on the product page before you checkout. Please ensure you test your image on the Mockup Tool before submitting. We'll let you know if there are any issues with your file before printing.
Can I preview my image before it's printed?
Yes, you can see how your image will look on the cover via our Mockup Tool.
How long does the process take?
We aim to review all image submissions within 1-2 business days and printed in another 1-3 business days. After that, delivery varies on your location, but is displayed at checkout.
Can I cancel or change my order?
Because production can begin as soon as you have submitted your image, we can't guarantee changes or cancellations once an order has been placed. If you need to amend something, contact us at hello@terrionprintstudio.com as quickly as possible and we'll do our best to help before production starts.
What's the difference between a case and a cover?
A case includes both a printed front cover panel and a clear TPU back shell, which holds your Kindle securely. A cover is the printed front panel only. Both are available as standalone products, and you can add a TPU shell to a cover as an add-on if you decide you want one later.
Which models do you support?
Please check our listings to see the current models we have in stock. We generally have:
- Kindle Paperwhite/Colorsoft 2022/2024
- Kindle Basic 2022
- Kindle Paperewhite 2021
- Kobo Libra
- Kobo Clara
You can find out what model you have here.
Will the print match my image exactly?
Screens display colours differently to printed material, so a small amount of colour variation between your digital file and the finished print is normal and is not considered a defect. We're happy to advise if you have questions before ordering.
Where do you ship to?
We currently ship to the UK, USA, and Canada. We are looking at adding more countries.
What if my order doesn't arrive?
If your order hasn't arrived within 30 days of the expected delivery date, please contact us at hello@terrionprintstudio.com with your order number and tracking details. We'll investigate with the carrier and, where a loss is confirmed, offer a reprint or full refund.
Can I return my order if I change my mind?
As all products are personalised and made to order, we can't accept returns or offer refunds for change of mind.